Who We Are
Hearing First are a division of First Health Ltd, which includes London Hearing Aids, The London Tinnitus Treatment Clinic and The Microsuction Ear Wax Removal Network. All divisions are primarily involved in promoting and disseminating information about ear and hearing health, as well as providing treatment for various ear and hearing conditions.
Our website address is: https://www.hearingfirst.co.uk
You can find our various branch addresses at: https://www.hearingfirst.co.uk/clinic-locations/
Our registered office address is: True Hearing Limited, 90 Stonecross Road, Hatfield AL10 0HW.
True Hearing Limited is a limited company in England & Wales no. 10670552.
Your Personal Data
Your personal data will never be sold on outside of First Health Ltd.
In order to correctly book appointments, provide appointment reminders, and for fraud prevention, we may collect your name, address, date of birth, email address and mobile telephone number.
Except in the instances listed below, your personal data will never be shared outside of First Health Ltd, except where required by law, for the purpose of completing a transaction with a merchant service provider, or for fraud prevention purposes.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
How Long We Retain Your Data
Appointment data, including consent forms and treatment notes may be held for up to 5 years
How We Protect Your Data
All personal data is protected by passwords. Only booking office staff, customer services, and professional staff have access to your data. Your data will be only used for the appropriate purposes. For instance, the booking office may use your previously provided personal data to streamline the booking process when you book again, customer service may use your appointment history to answer any queries, and our professional staff may use your appointment history to recommend when you may need to book your next appointment.
Form data is encrypted, and the website is protected by multiple layers of security, including multiple firewall systems, encrypted connections throughout, and attack detection and blocking.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, professional or security purposes.