Privacy Policy

Who We Are

Hearing First are a division of True Hearing Limited, which includes London Hearing Aids, The London Tinnitus Treatment Clinic and The Microsuction Ear Wax Removal Network. All divisions are primarily involved in promoting and disseminating information about ear and hearing health, as well as providing treatment for various ear and hearing conditions.

Our website address is: https://www.hearingfirst.co.uk

You can find our various branch addresses at: https://www.hearingfirst.co.uk/clinic-locations/

Our registered office address is: True Hearing Limited, 103 High Street, Waltham Cross EN8 7AN.

True Hearing Limited is a limited company in England & Wales no. 10670552.

Your Personal Data

Your personal data will never be sold on outside of True Hearing Limited.

In order to correctly book appointments, provide appointment reminders, and for fraud prevention, we may collect your name, address, date of birth, email address and mobile telephone number.

Except in the instances listed below, your personal data will never be shared outside of True Hearing Limited, except where required by law, for the purpose of completing a transaction with a merchant service provider, or for fraud prevention purposes.

In order to offer you Laybuy™’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Laybuy, in order for Laybuy to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Laybuy’s Privacy Policy.

In order to offer you Klarna™’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna™’s own privacy notice.

How Long We Retain Your Data

Appointment data, including consent forms and treatment notes may be held for up to 5 years

How We Protect Your Data

All personal data is protected by passwords. Only booking office staff, customer services, and professional staff have access to your data. Your data will be only used for the appropriate purposes. For instance, the booking office may use your previously provided personal data to streamline the booking process when you book again, customer service may use your appointment history to answer any queries, and our professional staff may use your appointment history to recommend when you may need to book your next appointment.

Form data is encrypted, and the website is protected by multiple layers of security, including multiple firewall systems, encrypted connections throughout, and attack detection and blocking.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, professional or security purposes.

Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics and Facebook. Cookies also provide an extra layer of security against malicious web users. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers