Help! I accidentally booked and paid for two appointments, but only want to keep one.

The quick and easy way to fix this is to go to https://www.hearingfirst.co.uk/my-account/appointments/ and you’ll see both appointments. Take a note of which appointment you want to keep, and which one you want to cancel. Next, click the “Cancel” button below the appointment that you want to cancel. It’s important to do this as soon as possible, as we have a strict 36-hour cancellation policy, so you need to do this at least 36 hours before the appointment time.

Once you have cancelled the appointment, please go to https://www.hearingfirst.co.uk/my-account/orders/ and click “Request Refund” next to the order, and you can then enter the amount of the cancelled appointment with a brief explanation and we will process your refund as soon as possible!