What Is Your Cancellation Policy?

Our clinics are often fully booked, meaning some patients with an ear wax blockage have to be turned away or book an appointment at a later date.

Following the emergence of Covid-19, we have had to implement new guidelines that require longer times between appointments to allow time for doffing and donning of PPE, decontamination of surfaces in the treatment room, and to avoid the need for patients to use waiting areas. This has further increased the shortage of appointments.

Please give a minimum of 36 hours notice to cancel or move your appointment so that another patient can receive treatment, otherwise regrettably no refund will be given.

To cancel your appointment please go to My Appointments and click cancel next to the appointment. That will cancel the appointment and allow the slot to be booked by someone else. Once you have cancelled your appointment, you will need to go back to My Orders and click on “Request refund” next to the order. For more information, please go to https://www.hearingfirst.co.uk/faqs/how-do-i-cancel-my-appointment/.