How To Complete Your Consent

Before you complete your consent, you will need to log in to our website using the same email address that was used when you booked your appointment. This is to make sure that nobody else can access your personal information, which is encrypted using military grade encryption. If you’re not sure what email address was…

How To Leave A Review

At Hearing First, we love getting feedback from our customers. We passionately want to help you hear better, so after every appointment you should receive an email asking you how it went. If you think the service you received deserves 4 or 5 stars, we would love it if you’d leave us a review. The…

How Do I Book For Someone Else?

We would always recommend that you use that person’s own email and mobile phone number, so that they receive reminders of their appointment and can be contacted to call them in to the building at the time of their appointment to comply with the Covid-19 Audiology professional body regulations. However, if you are the main…

Help! I accidentally booked and paid for two appointments, but only want to keep one.

The quick and easy way to fix this is to go to https://www.hearingfirst.co.uk/my-account/appointments/ and you’ll see both appointments. Take a note of which appointment you want to keep, and which one you want to cancel. Next, click the “Cancel” button below the appointment that you want to cancel. It’s important to do this as soon…

How Do I Cancel My Appointment?

To cancel your appointment please go to My Appointments and click cancel next to the appointment. That will cancel the appointment and allow the slot to be booked by someone else. Please bear in mind our cancellation policy requires 36 hours notice to cancel an appointment. Once the appointment has been cancelled, you can then…