What is your cancellation policy

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Our clinics are often fully booked, meaning some patients with an ear wax blockage have to be turned away or book an appointment at a later date.

Following the emergence of Covid-19, we have had to implement new guidelines that require longer times between appointments to allow time for doffing and donning of PPE, decontamination of surfaces in the treatment room, and to avoid the need for patients to use waiting areas. This has further increased the shortage of appointments.

Please give a minimum of 36 hours notice to cancel or move your appointment so that another patient can receive treatment, otherwise regrettably no refund will be given.

Hours NoticeRefund Amount
36 or more100%
Less than 360%


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